Everything you need to know about creating, personalising and caring for your Keepsake.
Product
What is the locket made of?
Our locket is made from stainless steel with a real 18K gold-plated finish. Each piece is made to be a meaningful keepsake that you can treasure for years to come.
What size is the locket?
The pendent measures approximately 17.5MM
Please refer to the product listing for detailed measurements and photos.
Is the locket waterproof?
Our keepsakes are designed to be water-resistant, but we recommend avoiding prolonged exposure to water, swimming pools, seawater, perfumes and harsh chemicals.
To keep your keepsake looking its best, remove it before showering, swimming or exercising and store it somewhere dry when not in use.
Can I put a photo inside?
Yes! That’s what makes your keepsake personal.
You can upload your chosen photograph during the personalisation process, and we’ll use it to create the photo insert for your locket.
Can I put two photos inside?
Yes. Locket designs can hold two photos, allowing you to preserve two people, two moments or two sides of your story.
What birthstones are available?
We offer a birthstone colour to represent every month of the year:
- January — Garnet
- February — Amethyst
- March — Aquamarine
- April — Diamond
- May — Emerald
- June — Alexandrite
- July — Ruby
- August — Peridot
- September — Sapphire
- October — Tourmaline
- November — Topaz
- December — Blue Zircon
Please note: Our birthstone charms feature coloured cubic zirconia and are symbolic representations of traditional monthly birthstones. They are not natural gemstones.
Birthstone colours may vary slightly depending on lighting and individual screen displays.
What does the initial charm look like?
Our initial charm is a small heart-shaped charm featuring your chosen letter.
It is designed as a subtle personal detail rather than an oversized statement piece, making it a sweet addition to your keepsake. More design to come!
Can I customise the initial?
Yes! You can select the initial you’d like when personalising your keepsake.
If you are ordering multiple pieces, you can choose a different initial for each one.
Photo
What type of photo should I upload?
For the best result, choose a clear, well-lit photo where the person or pet is easy to see.
We recommend:
- A clear, high-resolution photo
- Good natural lighting
- Minimal filters
- A photo where the subject isn’t too far away
- A simple background where possible
Please avoid heavily blurred, extremely dark or very low-resolution images.
Can I use a screenshot?
Yes, you can use a screenshot as long as the image remains clear and has enough resolution for us to work with.
However, an original photo from your camera roll will generally give a better result than a compressed screenshot.
What happens if my photo isn’t suitable?
If we feel your photo may not produce a good result, we’ll contact you before proceeding.
You may be asked to provide another photograph so that we can create the best possible keepsake for you.
Can you crop the photo for me?
Yes. We will make reasonable adjustments to the crop so that your subject fits the keepsake nicely.
For the best result, we recommend uploading the original photo rather than cropping it heavily yourself.
Please note that extremely close-up, low-resolution or heavily edited photos may limit how much we can adjust.
Ordering
How do I personalise my keepsake?
Simply select your preferred options on the product page and follow the personalisation instructions.
Depending on the design, you may be asked to provide:
- Your photograph
- Birth month / birthstone
- Initial
- Name or other personalisation details
Please double-check your selections before completing your order.
Can I order more than one?
Absolutely.
You can order multiple keepsakes for different people, children, pets or special memories.
If each keepsake requires different personalisation, simply follow the instructions for each individual item.
Can I add different names or initials?
Yes.
If you’re ordering multiple keepsakes, each piece can be personalised separately.
For example, you could create one for each child, a couple, family member or beloved pet.
Shipping
How long does preparation take?
Because each keepsake is personalised, please allow additional time for preparation before your order is shipped.
Your estimated preparation time will be stated on the product page at the time of purchase.
How long is delivery?
Delivery time depends on your selected shipping method and destination.
For Singapore orders, your estimated delivery timeframe will be provided at checkout.
Please note that delivery times are estimates and may be affected by courier delays, public holidays or unforeseen circumstances.
Do you ship within Singapore?
Yes! We ship our keepsakes within Singapore.
Your available delivery options and fees will be shown at checkout.
Do you ship internationally?
International shipping availability may vary by destination.
If international shipping is available for your location, the available options and shipping fees will be shown at checkout.
After Purchase
Can I change my photo after ordering?
If you need to change your photo, please contact us as soon as possible after placing your order.
Because personalised orders may enter preparation quickly, we cannot guarantee that changes can be made once production has started.
We’ll always do our best to help where possible.
Can I cancel my order?
Because personalised keepsakes are made specifically for you, orders generally cannot be cancelled once personalisation or production has started.
If you need to cancel your order, please contact us as soon as possible after placing it.
We’ll let you know whether your order can still be cancelled.
What happens if my item arrives damaged?
We’re sorry — we want your keepsake to arrive safely and beautifully.
If your item arrives damaged, please contact us within 3 days of receiving your order with:
- Your order number
- Clear photos of the damaged item
- Photos of the packaging it arrived in
Please keep the original packaging until we’ve reviewed the issue.
We’ll assess the damage and let you know the next steps, which may include a replacement or another appropriate resolution.
Still have a question?
If you can’t find the answer you’re looking for, we’re happy to help.