Last updated: 18 August 2026
At The Keepsake Atelier, we believe that the memories you share with us deserve to be treated with care.
When you place an order, personalise a keepsake or contact us, you may provide personal information such as your name, contact details, delivery address and photographs.
This Privacy Policy explains what information we collect, why we collect it, how we use it, who we may share it with and how you can contact us about your personal information.
The Keepsake Atelier operates from Singapore and handles personal data in accordance with applicable Singapore data protection requirements, including the Personal Data Protection Act 2012 (PDPA).
1. Information We Collect
Depending on how you interact with The Keepsake Atelier, we may collect the following information:
Personal and contact information
This may include:
- Name
- Email address
- Phone number
- Billing address
- Delivery address
- Any other contact information you provide to us
Order information
When you place an order, we may collect information such as:
- Products purchased
- Order number
- Personalisation details
- Birthstone selection
- Initials or names
- Shipping information
- Order history
- Information you provide when contacting us about your order
Payment information is processed through the payment providers available through our Shopify store. We do not need to retain your full payment card details to process your order.
Photographs
If you purchase a personalised keepsake, you may upload photographs for us to use in creating your order.
These photographs may contain images of you, your children, family members, friends or pets.
Please only upload photographs that you have the right to provide to us for the purpose of fulfilling your order.
We use these photographs specifically to create your personalised keepsake and to provide the service you have requested.
Website information
When you browse our website, certain information may also be collected automatically through Shopify, cookies and other technologies.
This may include information such as your device type, browser, IP address, pages visited and interactions with our website.
2. How We Use Your Information
We collect and use your personal information for purposes including:
- Processing and fulfilling your orders
- Creating and personalising your keepsake
- Preparing and delivering your order
- Communicating with you about your order
- Responding to customer enquiries
- Processing payments through our payment providers
- Providing order updates and shipping information
- Handling returns, refunds or product issues
- Improving our products, website and customer experience
- Preventing fraud or misuse
- Maintaining business and transaction records
- Complying with applicable legal and regulatory requirements
We will only use your personal information for purposes that are reasonably appropriate to our relationship with you and as permitted by applicable law.
3. How We Use Your Photos
Your photographs are provided to us so that we can create your personalised keepsake.
We will use your uploaded photographs primarily for:
- Preparing your personalised photo
- Producing your keepsake
- Checking the quality of your personalised order
- Resolving issues relating to your order
We will not use your personal photographs for marketing, advertising or social media without your permission.
If we would like to feature your keepsake or photograph as part of The Keepsake Atelier’s marketing, we will seek your permission separately.
You are never required to agree to your photograph being used for promotional purposes in order to purchase from us.
4. Who We Share Your Information With
We may need to share certain information with trusted third parties where necessary to operate our business and fulfil your order.
These may include:
Shopify
Our online store is powered by Shopify. Shopify processes information relating to your visit, account and purchases as necessary to provide its platform and related services. (Shopify)
Payment providers
Your payment may be processed by third-party payment providers available through our store.
These providers may process payment and transaction information according to their own privacy policies.
Delivery providers
We may provide your name, phone number, delivery address and other necessary information to courier or delivery providers so that your order can be delivered.
Production or service providers
Where necessary to create or fulfil your personalised order, we may share relevant information with trusted suppliers or service providers assisting us with production.
We only provide information that is reasonably necessary for the service being performed.
Legal or regulatory authorities
We may disclose personal information where required or permitted by applicable law, regulation, legal process or lawful request.
5. International Data Transfers
Some of the service providers we use may process or store information outside Singapore.
Where personal information is transferred outside Singapore, we will take reasonable steps to ensure that the information continues to receive a standard of protection comparable to that required under applicable Singapore data protection law.
6. How We Protect Your Information
We take reasonable steps to protect the personal information entrusted to us against unauthorised access, collection, use, disclosure, copying, modification, disposal or similar risks.
However, no method of transmission or electronic storage can be guaranteed to be completely secure.
If you believe your personal information or account has been compromised, please contact us as soon as possible.
7. How Long We Keep Your Information
We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including fulfilling orders, providing customer support, maintaining transaction records and meeting legal or business requirements.
Personalisation information, including photographs, may be retained for as long as reasonably necessary to fulfil your order and handle any related customer service, warranty or order issues.
Where personal information is no longer required, we will take reasonable steps to dispose of or anonymise it securely.
8. Marketing Communications
If you choose to subscribe to our email list, we may use your email address to send you:
- New product announcements
- Brand updates
- Special offers
- Keepsake inspiration
- Other marketing communications from The Keepsake Atelier
You can unsubscribe from marketing emails at any time by using the unsubscribe option included in our emails.
Please note that even if you unsubscribe from marketing communications, we may still contact you regarding an order you have placed or another necessary transaction-related matter.
9. Cookies and Similar Technologies
Our website may use cookies and similar technologies to help the website function, remember preferences, understand how visitors use the site and improve your shopping experience.
Some cookies may also be placed by third-party services used on our Shopify store.
You can manage certain cookie settings through your browser and, where applicable, the cookie controls provided on our website.
Please note that disabling certain cookies may affect the functionality of the website.
10. Your Personal Data Rights
Subject to applicable laws and any relevant exceptions, you may have rights to:
- Request access to personal information we hold about you
- Request correction of inaccurate personal information
- Ask questions about how your personal information is collected, used or disclosed
- Withdraw consent for certain uses of your personal information
If you withdraw consent, please note that this may affect our ability to provide certain products or services to you where the information is necessary for that purpose.
We will explain any relevant consequences where applicable.
11. How to Request Access or Correction
If you would like to request access to or correction of your personal information, please contact us using the details below.
Please include enough information for us to identify you and understand your request.
We may need to verify your identity before processing certain requests.
We will respond to your request within a reasonable period and in accordance with applicable requirements.
12. Third-Party Websites
Our website may contain links to third-party websites, social media platforms or other services.
This Privacy Policy applies only to The Keepsake Atelier and our website.
We are not responsible for the privacy practices or content of third-party websites.
We recommend reviewing the privacy policy of any third-party website before providing your personal information.
13. Children’s Information
The Keepsake Atelier may create keepsakes featuring photographs of children.
However, our products and website are intended to be purchased by adults.
If you upload a photograph of a child for a personalised keepsake, you should ensure that you have the appropriate permission to provide that photograph to us.
We do not knowingly collect children’s personal information for independent marketing purposes.
14. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our business, website, services or applicable requirements.
When we make changes, we will update the “Last updated” date at the top of this page.
We encourage you to review this page periodically to stay informed about how we handle personal information.
15. Contact Us
If you have questions about this Privacy Policy, your personal information or how we handle your data, please contact us:
The Keepsake Atelier
Website: thekeepsakeatelier.com
Email: hello@thekeepsakeatelier.com
We value the trust you place in us when you share your information — especially when that information includes photographs and memories that are deeply personal to you.
Thank you for trusting us with a small part of your story.