Last updated: 18 August 2026
Welcome to The Keepsake Atelier.
These Terms of Service govern your use of thekeepsakeatelier.com and your purchase of products from The Keepsake Atelier.
By accessing our website or placing an order, you agree to these Terms of Service. Please read them carefully before making a purchase.
If you do not agree with these terms, please do not use our website or place an order.
1. About The Keepsake Atelier
The Keepsake Atelier is a Singapore-based personalised keepsake brand creating meaningful pieces designed to preserve photographs, names, initials, birthstones and memories.
Throughout these terms, “The Keepsake Atelier”, “we”, “us” and “our” refer to The Keepsake Atelier.
“You” and “your” refer to the person accessing our website or placing an order.
2. Using Our Website
You may use our website for lawful purposes only.
You agree not to:
- Use the website for fraudulent or unlawful purposes
- Attempt to gain unauthorised access to our website, systems or accounts
- Copy, reproduce or redistribute our website content without permission
- Interfere with the operation or security of the website
- Upload content that is unlawful, abusive, threatening or infringes another person’s rights
- Use our website to distribute malicious software or harmful material
We reserve the right to refuse access to our website or services where we reasonably believe that these Terms of Service have been violated.
3. Products & Product Information
We make every reasonable effort to ensure that product descriptions, photographs, measurements, colours and other information on our website are accurate.
However, slight variations may occur due to:
- Screen and device settings
- Lighting and photography
- Individual materials and finishes
- Birthstones and other natural or manufactured components
- The personalised nature of each product
These minor variations do not necessarily constitute a product defect.
Please read the individual product description carefully before placing your order.
4. Personalised Products
Our personalised products are created according to the information you provide when placing your order.
Depending on the product, this may include:
- Photographs
- Names
- Initials
- Birthstones
- Other personalisation details
You are responsible for ensuring that all personalisation information is accurate before submitting your order.
This includes checking spelling, initials, dates, photographs and selected options.
Customer-supplied photographs
By uploading a photograph, you confirm that:
- You have the right or permission to provide the photograph to us
- You have permission to use the photograph for the purpose of creating your personalised product
- The photograph does not contain unlawful or inappropriate content
- Providing the photograph to us does not knowingly infringe another person’s intellectual property, privacy or other rights
We use photographs provided by you for the purpose of fulfilling your order and related customer service.
We will not use your photograph for marketing purposes without your permission.
5. Photo Quality
We will do our best to create your personalised keepsake using the photograph you provide.
However, the final result may be affected by the quality of the uploaded photograph.
For the best result, please provide a clear, high-resolution photograph with sufficient lighting and a suitable composition.
If we believe that a photograph is unsuitable for production, we may contact you to request an alternative.
We cannot guarantee a particular result where the photograph provided is low-resolution, heavily cropped, blurry, dark or otherwise unsuitable.
6. Orders
When you place an order through our website, you are making a request to purchase the selected products.
After placing your order, you may receive an order confirmation acknowledging that we have received your order.
An order confirmation does not necessarily mean that your order has been accepted if we subsequently identify an issue such as:
- Product availability
- Pricing errors
- Personalisation issues
- Payment problems
- Shipping restrictions
- Suspected fraudulent activity
If we are unable to fulfil your order, we will contact you and, where appropriate, provide a refund for payment already made.
7. Pricing
All prices displayed on our website are in Singapore Dollars (SGD) unless otherwise stated.
We reserve the right to change product prices, promotions and offers at any time.
Price changes will not affect orders that have already been confirmed and accepted.
While we take reasonable care to ensure that prices are accurate, an obvious pricing or typographical error may occur.
If an obvious pricing error affects an order you have placed, we may contact you before proceeding with the order.
8. Payments
Payment must be successfully completed before we begin preparing your order unless otherwise stated.
Payments are processed through the payment methods available at checkout.
We do not knowingly retain your full payment card details.
If your payment is declined or cannot be processed, we may be unable to fulfil your order until payment has been successfully completed.
9. Order Changes & Cancellations
Because personalised products are created specifically for you, we may begin preparing your order shortly after it is placed.
If you need to make a change or cancel an order, please contact us as soon as possible.
We will do our best to accommodate your request if production has not yet started.
However, once your personalised order has entered production, changes and cancellations may no longer be possible.
Please refer to our Returns & Refunds Policy for further information.
10. Returns, Refunds & Defects
Personalised products are generally not eligible for change-of-mind returns or refunds because they are made specifically for you.
However, we want you to receive a keepsake that is made to a reasonable standard.
If your order:
- Arrives damaged
- Has a genuine manufacturing defect
- Contains an incorrect item sent by us
- Has been incorrectly personalised due to an error on our part
please contact us within the timeframe stated in our Returns & Refunds Policy.
Please refer to our Returns & Refunds page for the full process and requirements.
11. Shipping & Delivery
We aim to process and dispatch orders within the estimated timeframe stated on the relevant product page.
Personalised orders require additional preparation time.
Delivery estimates begin after your order has been processed and dispatched and do not include the personalisation or preparation period.
Delivery times are estimates and may be affected by courier delays, public holidays, customs processing or circumstances outside our control.
Please ensure that your delivery information is accurate when placing your order.
We cannot be responsible for delays or failed deliveries resulting from incorrect or incomplete information supplied by the customer.
Please refer to our Shipping & Delivery page for more information.
12. Intellectual Property
All content on thekeepsakeatelier.com, including but not limited to:
- Brand name
- Logo
- Product designs
- Product photographs
- Website design
- Graphics
- Written content
- Illustrations
- Videos
- Marketing materials
is owned by or licensed to The Keepsake Atelier unless otherwise stated.
You may not copy, reproduce, modify, distribute, publish, sell or commercially exploit our content without our prior written permission.
Purchasing a product from The Keepsake Atelier does not transfer ownership of our intellectual property to you.
13. Customer Content
When you upload photographs or provide other content to us for the purpose of fulfilling an order, you retain ownership of that content.
You grant The Keepsake Atelier permission to use the content only as reasonably necessary to:
- Process your order
- Create your personalised product
- Provide customer support
- Resolve issues relating to your order
- Work with relevant production or fulfilment providers where necessary
We will not use your personal photographs for marketing or promotional purposes without your permission.
Please refer to our Privacy Policy for more information about how personal information and photographs are handled.
14. Website Availability
We aim to keep our website available and functioning properly, but we do not guarantee that the website will always be:
- Available
- Error-free
- Secure
- Free from interruptions
- Free from viruses or other harmful components
We may temporarily suspend or modify the website for maintenance, updates, technical issues or other operational reasons.
15. Third-Party Services
Our website may use or contain links to third-party services, including payment providers, delivery providers, Shopify and other applications or platforms.
These third-party services may have their own terms and privacy policies.
We are not responsible for the policies, content, availability or actions of third-party services outside our reasonable control.
16. Limitation of Liability
To the extent permitted by applicable law, The Keepsake Atelier will not be responsible for indirect, incidental, special or consequential losses arising from your use of our website or purchase of our products.
This may include losses arising from:
- Website interruptions
- Courier delays
- Events outside our reasonable control
- Incorrect information supplied by the customer
- Unsuitable photographs uploaded by the customer
- Failure to follow product care instructions
- Normal wear and tear
- Damage caused by misuse or improper handling
Nothing in these Terms of Service is intended to exclude or limit any liability that cannot lawfully be excluded or limited under applicable law.
17. Product Care
Our personalised keepsakes are designed to be treasured, but they should still be handled with reasonable care.
Please follow any care instructions provided with your product.
Damage resulting from misuse, accidents, exposure to harsh chemicals, prolonged water exposure, improper storage or normal wear and tear may not be covered under our Returns & Refunds Policy.
18. Events Beyond Our Control
We will not be responsible for delays or failure to perform our obligations where the cause is outside our reasonable control.
This may include events such as:
- Natural disasters
- Severe weather
- Courier disruptions
- Customs delays
- Government restrictions
- Internet or telecommunications failures
- Supplier disruptions
- Other unforeseen circumstances
Where reasonably possible, we will communicate significant delays and work to fulfil your order as soon as we can.
19. Privacy
Your use of our website and purchase of our products is also subject to our Privacy Policy.
Our Privacy Policy explains how we collect, use, protect and manage information including your name, contact details, order information and photographs submitted for personalisation.
20. Changes to These Terms
We may update these Terms of Service from time to time.
When we make changes, we will update the “Last updated” date at the top of this page.
Your continued use of our website after changes are posted means that you accept the updated Terms of Service.
21. Governing Law
These Terms of Service are governed by the laws of Singapore.
Any dispute arising from or relating to these Terms of Service, your use of our website or your purchase from The Keepsake Atelier will be subject to the applicable laws and jurisdiction of Singapore.
Where appropriate, we encourage customers to contact us first so that we can try to resolve any issue directly and fairly.
22. Contact Us
If you have any questions about these Terms of Service, your order or our products, please contact:
The Keepsake Atelier
Website: thekeepsakeatelier.com
Email: hello@thekeepsakeatelier.com
We’d always rather hear from you directly if something isn’t right.
Thank you for choosing The Keepsake Atelier and trusting us with the memories that matter to you.